物流政策

Shipping Policy for WaterSoftenerPlus.com

Effective Date: October 6, 2026

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email. You'll receive a notification when your order has shipped.

Special-order items and custom-built systems take longer to prepare. We'll confirm the expected ship date with you after your order is placed.

2. Domestic Shipping (U.S.)

Orders ship from our warehouse in Tampa, Florida, and from partner warehouses.

  • Standard Shipping: 3–5 business days
  • Expedited Shipping: 1–3 business days (where available)
  • Freight/LTL Shipments: Require a commercial address; liftgate service available upon request.

Shipping times are estimates and not guaranteed. Delays may occur due to high order volume or carrier issues.

3. Shipping Rates

Shipping is free on all U.S. orders, including heavy and oversized items such as water systems and tanks.

4. International Shipping

We ship to most countries worldwide. International shipping rates are calculated by order weight and shown at checkout before you pay.

  • USPS Priority Mail International: ships from the USA, typically 6–10 business days in transit.

Import duties, taxes, and customs fees are the customer's responsibility. Depending on the destination, they are either shown and collected at checkout or billed by your local customs authority or carrier upon delivery. Delivery times may vary depending on customs processing in the destination country.

If your country is not available at checkout, or for very large international orders, please contact us for a quote.

5. Order Tracking

Once your order ships, a tracking number will be emailed automatically. Please allow up to 24 hours for tracking to activate.

6. Damaged or Lost Packages

Inspect your delivery upon receipt. If your order arrives damaged:

If your order is lost in transit, contact us immediately and we'll file a claim with the carrier.

7. Freight Deliveries

Freight shipments require an adult signature at delivery. If the driver notes "delivery refused" or "no contact," re-delivery charges may apply.

8. Returns

Returns are covered by our Refund Policy (90-day returns).

9. Contact

Questions? Email watersoftenerplus@gmail.com or call 813-897-9971 during business hours.